aiproservice.io

Refund & Cancellation Policy

Last updated: 6 September 2026

Every engagement here is invoiced directly and agreed before any work starts — there is no public checkout and no subscription that renews on its own. If we have not started work, you get your money back. Once work has been delivered, it is billable. The detail below sets out exactly where that line falls for each type of engagement.

1. Proposal Workflow Diagnostic

The Diagnostic is a fixed $1,500 engagement, invoiced in two parts: a $500 deposit to launch the sandbox and $1,000 on completion.

  • Cancel before your sandbox is provisioned — the $500 deposit is refunded in full, no questions asked.
  • Cancel after the sandbox is provisioned but before the findings are delivered — the deposit is retained to cover setup and analyst time already spent. Nothing further is charged.
  • The $1,000 completion fee is invoiced only on delivery of the findings. If we do not deliver, it is never charged.
  • If you proceed to a Proposal OS Deployment, the full $1,500 credits against it.

2. Proposal OS Deployment and Managed Outcomes

These are custom-scoped engagements governed by the signed statement of work, which sets its own milestones and cancellation terms.

  • Where the statement of work and this page disagree, the statement of work governs.
  • Milestone amounts already invoiced for delivered work are not refundable.
  • Work not yet started at the point of cancellation is not invoiced.

3. Hourly consulting

Hourly engagements are billed in arrears against a logged ledger of hours you can see in your client portal.

  • Delivered hours are billable and are not refundable.
  • You can end an hourly engagement at any time; you are invoiced only for hours already delivered.
  • Scheduled sessions cancelled with at least 24 hours' notice are not charged.

4. How refunds are processed

  • Raise a request by email to ashish278@gmail.com, quoting the invoice number.
  • We acknowledge every request within 2 business days.
  • Approved refunds are issued within 7–10 business days, to the original payment method wherever the processor allows it, and by bank transfer otherwise.
  • Refunds are made in the currency of the original invoice. Exchange-rate movement and any bank or processor fees on a cross-border transfer are not reimbursed.

5. Incorrect or duplicate charges

If you believe you were charged in error — a duplicate invoice, a wrong amount, or a charge for work you did not authorise — email us before raising a dispute with your bank.

We would rather correct it directly and quickly. Verified billing errors are refunded in full, and the timelines in section 4 apply.

6. Questions

Email ashish278@gmail.com and we will come back to you within 2 business days. This policy sits alongside our Terms of Service, which govern the engagement itself.