Terms of Service

1. Who these Terms apply to

These Terms of Service ("Terms") are between you and AI Pro Service ("AI Pro," "we," "us"), based in Dharamshala, Himachal Pradesh, India. "You" means the individual using our service — or, if you're using it on behalf of a company, that company (and you warrant that you have authority to bind it).

By accessing or using aiproservice.io, you agree to these Terms. If you don't agree, don't use the service. These Terms apply alongside our Privacy Policy, which explains how we handle your data.

2. What we do

AI Pro provides:

• Proposal OS — implementation of one workflow: qualified opportunity to review-ready proposal — as a Proposal Workflow Diagnostic, then a Proposal OS Deployment, then Managed Outcomes
• Diagnostic tooling that analyses a sample of your own real deals and returns an AI-assisted assessment, reviewed by us before it reaches you
• Optional modules — Estimation & Margin, Pricing & Packaging, Delivery Ops — configured inside your Deployment if your Diagnostic surfaces the need
• Consulting and implementation services delivered by our team

Our service is a toolkit and consulting platform. It is not a substitute for professional legal, financial, clinical, or regulatory advice. Treat AI-generated outputs as a starting point, not a final product.

3. Your sandbox access

There is no public signup. Once you've paid the Proposal Workflow Diagnostic deposit, we provision a sandbox login for the email you paid from. You agree to:

• Provide accurate, up-to-date information for your sandbox
• Keep your credentials secure — you're responsible for all activity under your account
• Be at least 18 years old
• Have the legal authority to enter into these Terms on behalf of your organization if you're using the service for business
• Notify us immediately if you suspect unauthorized access to your account

You can request deletion of your sandbox and its data at any time by contacting us. See our Privacy Policy for how long we retain data after deletion.

4. Third-party tool integrations

If your engagement reaches the Deployment stage and you choose to connect an external service — Gmail, Google Workspace, Salesforce, HubSpot, Pipedrive, Zoho CRM, Slack, or similar — you're granting us permission to access that service on your behalf, within the scope you approve via OAuth and a signed DPA.

What you're confirming when you connect

• You are the account owner or an authorized administrator of the account you're connecting
• You have the right to grant AI Pro access to the data in that account
• If it's a company account, your employer has authorized this connection
• The data accessible through the integration doesn't include personal data of individuals who haven't consented to AI processing

What we do with integration access

• We access only the data needed to complete the specific task you've initiated — nothing more
• We don't operate integrations autonomously in the background
• We don't send emails, create CRM records, update deals, or take any write action without your explicit instruction and confirmation
• We don't share data from your integrations with third parties beyond our listed subprocessors
• Email content and CRM records are processed in-session and not retained on our servers afterward

Revoking access

You can disconnect any integration at any time — either through our settings or directly through the provider's own permissions page (e.g., Google's account permissions at myaccount.google.com, or Salesforce's Connected Apps). Revoking access stops all future use immediately.

Each integration you connect is also governed by that provider's own terms (Google's, Salesforce's, etc.). We are not responsible for changes to third-party APIs, service availability, or modifications those providers make to their own terms.

5. AI-generated outputs

Our tools use large language models — currently Anthropic's Claude — to generate proposals, emails, assessments, workflow recommendations, and other content. By using these tools, you understand and accept that:

• AI outputs are a starting point, not a finished product. Review all AI-generated content before using it, sending it to clients, or making decisions based on it.
• We don't guarantee accuracy. AI can make factual errors, miss context, or produce plausible-sounding content that is wrong. The quality of output depends heavily on the quality of input you provide.
• Outputs are not professional advice. Nothing AI Pro generates constitutes legal advice, financial advice, medical advice, or professional advice of any regulated kind. For regulated decisions, consult a qualified professional.
• You're responsible for how you use the output. If you send a proposal, email, or document generated by our tools, you own the decision to send it and any consequences that follow.
• AI outputs may not be copyrightable. In many jurisdictions, AI-generated content without material human authorship may not receive copyright protection. Consult a lawyer if IP ownership is important for your use case.

6. Data you must not submit

Do not submit the following through our service:

• Protected Health Information (PHI) as defined under HIPAA — patient records, clinical notes, diagnostic data, insurance claims, mental health records
• Personal data of third parties who have not consented to AI processing of their information
• Confidential information covered by an NDA that prohibits disclosure to AI tools or third-party processors
• Classified, government-restricted, or export-controlled information
• Payment card numbers, bank account details, or full government-issued ID numbers — these don't belong in a text prompt
• Any content that is illegal to process in your jurisdiction or that violates a third party's rights

7. Acceptable use

Use our service for lawful business purposes. You agree not to:

• Use the service to spam, phish, deceive, or defraud anyone
• Use AI outputs to generate misleading or fraudulent communications at scale
• Attempt to reverse-engineer, scrape, or copy our software, prompts, or AI model configurations
• Circumvent any security, authentication, rate-limiting, or access controls
• Resell or sublicense access to our service without prior written permission
• Use automated scripts to bulk-process content without a prior arrangement with us
• Impersonate another person, company, or entity
• Use the service in any way that could damage, overload, or interfere with our infrastructure or other users

Violation of these rules may result in immediate suspension or termination of your account, at our sole discretion.

8. Intellectual property

What's ours

Our website, software, brand, product design, and any proprietary methods or frameworks we've developed are owned by AI Pro Service or our licensors. You may not copy, reproduce, distribute, or create derivative works from any of it without our written permission.

What's yours

Content you provide — your proposals, company data, business context — remains yours. We claim no ownership over your inputs. The AI-generated outputs produced from your inputs are also yours to use, subject to Anthropic's usage policies.

By submitting content to our service, you grant us a limited license to process it for the sole purpose of delivering the service you've requested. We do not use your content to train AI models.

9. Payment (when applicable)

Pricing is fixed at each phase, not introduced later:

• Proposal Workflow Diagnostic: $1,500 fixed — $500 deposit to launch the sandbox, $1,000 on completion. Credits in full against the Deployment.
• Proposal OS Deployment: custom-priced by deployment model (our cloud / your cloud / on-premise)
• Managed Outcomes: usage/quota-based, priced and agreed with you before it starts
• Both Diagnostic payments are private payment links sent by email after the NDA exchange — there is no public checkout
• Prices are in USD unless stated otherwise; applicable taxes (GST, VAT, etc.) are the customer's responsibility based on their jurisdiction
• Refunds are evaluated case by case — contact us if you believe you were incorrectly charged

10. Disclaimers

As-is service. We provide the service as-is, without warranties of uptime, accuracy, merchantability, or fitness for any particular purpose. We work hard to keep things running, but we can't guarantee they always will.

No professional advice. AI-generated outputs are decision-support tools, not professional judgements. Don't rely on them for legal, financial, medical, or regulated decisions without independent verification by a qualified professional.

Third-party services. We integrate with services we don't control — Google, Salesforce, HubSpot, Pipedrive, Zoho, Anthropic. We are not responsible for their uptime, API changes, policy changes, or any harm arising from their services.

Human review is diligence, not a guarantee. A named reviewer checking scope, estimates, and proposal drafts for commercial soundness reduces errors. It does not guarantee any business outcome — a deal closing, a target margin, or your own client's satisfaction — and it does not shift responsibility for the decision to send a proposal away from your own authorized approver.

11. Limitation of liability

To the fullest extent permitted by applicable law, AI Pro Service's total liability for any claim arising from your use of the service — regardless of the legal theory — is limited to the greater of:

• The total subscription or service fees you actually paid to AI Pro Service in the 3 calendar months immediately before the claim arose — not the value of any client contract, deal, or revenue you expected to generate using our service, or
• INR 10,000 (approximately USD 120)

We are not liable for indirect, incidental, consequential, special, or punitive damages — including lost profits, lost data, reputational harm, or business interruption — even if we were told those damages were possible.

These limitations do not apply to liability arising from our gross negligence or willful misconduct, fraud or fraudulent misrepresentation, or death or personal injury caused by our negligence.

This limitation of liability applies equally to any individual associated with AI Pro Service acting in that capacity — including its founder. You agree not to bring, and to release, any claim against such individuals personally for matters arising from these Terms or your use of the service, beyond the cap described above.

12. Indemnification

You agree to defend, indemnify, and hold harmless AI Pro Service, its founders, employees, and contractors from any claims, damages, or costs (including legal fees) arising from:

• Your misuse of the service or violation of these Terms
• Content you submitted that infringes a third party's rights
• Your integration connections that violated a third-party service's terms
• Outputs (AI-generated or human-reviewed) you used in a way that caused harm to others

13. Termination

You can leave anytime

Delete your account at any time via account settings or by contacting us. Deleting your account ends these Terms for you (except for provisions that by their nature survive — like IP ownership and liability limits).

When we may suspend or terminate accounts

We may suspend or permanently close an account if:

• These Terms are violated (immediately, at our discretion)
• We reasonably suspect fraud, illegal activity, or abuse of the service
• The account has been inactive for more than 24 months

If we terminate your account for reasons other than a violation on your part, we'll give you at least 14 days' notice and the opportunity to export your data.

14. Governing law and disputes

These Terms are governed by the laws of India. The courts of Himachal Pradesh, India have non-exclusive jurisdiction over any dispute arising from them.

Before either of us takes a dispute to court, we agree to try to resolve it in good faith within 30 days of one party notifying the other in writing. Most things can be sorted out with a direct conversation.

Nothing in this section prevents either party from seeking emergency injunctive or equitable relief from a court of competent jurisdiction where urgency requires it.

15. Changes to these Terms

If we make significant changes, we'll notify you by email and by a notice on the website at least 14 days beforethe change takes effect.

Continued use of the service after the effective date means you've accepted the updated Terms. If you don't agree, you can delete your account before the change takes effect and these Terms will no longer apply to you.

Minor changes — like fixing a typo or clarifying language without changing meaning — may be made without notice.

16. Contact

Questions about these Terms?